Privacy Policy

BMoveXpress — Your privacy matters to us

Last updated: March 4, 2026

1. Introduction

BMoveXpress ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our moving and logistics services within the Province of Bataan.

By using our website and services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following types of personal information:

  • Account Information: Full name, email address, username, contact number, and password (stored in encrypted form).
  • Booking Information: Pickup and drop-off locations (GPS coordinates and addresses), preferred dates and times, cargo weight, number of items, and special instructions.
  • Payment Information: Payment method selection (GCash, Maya, GrabPay, or Cash on Delivery). Online payment processing is handled securely through PayMongo; we do not store your payment card or e-wallet credentials.
  • Location Data: GPS coordinates when you use the map feature to select pickup and drop-off points within the Bataan province.
  • Usage Data: Browser type, IP address, access times, and pages viewed for service improvement and security monitoring.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your user account.
  • Process and fulfill your moving bookings.
  • Calculate estimated distances, durations, and pricing.
  • Assign drivers and vehicles to your bookings.
  • Communicate booking confirmations, updates, and support responses.
  • Process payments through our payment partner (PayMongo).
  • Send email verification links to confirm your identity.
  • Improve our services, website performance, and user experience.
  • Comply with legal obligations and resolve disputes.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data only in the following cases:

  • Assigned Drivers: Your name, contact number, and booking details (pickup/drop-off locations, cargo info) are shared with the assigned driver to complete your booking.
  • Payment Processors: Payment data is shared with PayMongo solely for transaction processing.
  • Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Password encryption using industry-standard hashing algorithms.
  • Secure session management with HTTP-only cookies.
  • CSRF protection on all form submissions.
  • Email verification to confirm user identity.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Booking records are retained for operational and legal compliance purposes. You may request deletion of your account by contacting our support team.

7. Your Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete data.
  • Object to certain processing of your personal data.
  • Erasure or blocking of your personal data under certain conditions.
  • Data Portability — obtain a copy of your data in a structured format.
  • File a complaint with the National Privacy Commission if you believe your rights have been violated.

8. Cookies

Our website uses session cookies to maintain your login state and ensure security. These cookies are essential for the operation of the service and are automatically deleted when you close your browser or log out.

9. Service Area

BMoveXpress operates exclusively within the Province of Bataan. Location data collected through our map feature is restricted to this geographic area.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@bmovexpress.com
  • Service Area: Province of Bataan, Philippines
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